- Before we can release your purchase, we may need to confirm your details with you or your card issuer. We will do our best to keep delays to a minimum.
- If you are shipping to a different address than the billing, this will cause a slight delay in processing your order.
- Once an order is placed, it can not be canceled or adjusted. To make an adjustment to your order, you will have to go through the exchange process after receiving your order.
- You may send an order back for an exchange or store credit only. No Refunds.
- We process orders within 24 hours Mon-Fri on all EU non-holidays.
- We do not offer any price adjustments once an order is shipped.
- Any orders placed after 12:00 pm, please allow us 1 working day.
- All orders with any Pre Order item(s) will be held and shipped together on the date listed for Pre Order arrival.
- All orders are in EUR euros and will be converted by your Credit Card Processor for your Currency.
- We do not ship to any Hotels, Vacation homes, or temporary addresses.
- We do not deliver to any P.O. Box addresses. If your Billing Address is a P.O. Box please enter it, but also provide a physical address for shipping.
- You will be emailed your tracking number, if your order is eligible for one, as soon as your order ships.
- Voodoo Dolly is not responsible for tracking any orders that have been shipped. Please check the provided links for tracking information.
- Once an order is placed, your shipping address may not be changed.
- If a package is undeliverable, customer will be held responsible for return shipping as well as original shipping charges.
- If package status shows delivered, and you did not receive the item, all claims must be made by the customer with the designated carrier.
INTERNATIONAL ORDERS (Any orders shipping outside of the EU)
- Voodoo Dolly has no control over what your country may charge for Import Duties or Customs Fees.
- Voodoo Dolly is not responsible for any additional fees that are charged for Shipping or Processing fees. If you decline to pay for the customs or duties fees, and the package is returned to Greece, the customer is responsible for all shipping costs including return shipping and will have the remainder balance as STORE CREDIT. No refunds will be issued.
RETURNS + REPLACEMENTS
- Voodoo Dolly accepts replacements on merchandise within 7 days of the delivery confirmation date.
- Merchandise returned for replacements are subject to full inspection.
- All items may be returned for exchange with another item or store credit.
- Pieces must be completely unworn and in the original condition in which it was shipped (tags attached).
- If an item is delivered defective, not in the colours described or is missing parts, a total refund (total purchase price + original shipping) is eligible
- There are no replacements on items damaged in shipping. In that case, you must file a claim with the carrier.
- We do not refund shipping costs or credit card fees.
- Without full tracking we are not held responsible for returns.
- Items on sale can not be returned or exchanged.
- All return packages are to be fully insured.
- For returns + replacements please email us: [email protected]
- Be sure to include your full name and order number.
Welcome to www.voodoodolly.shop (Voodoo Dolly, we, our, us).
Voodoo Dolly may close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) which disrupt any of our services or is an attempt to hide the use of multiple accounts. If you use multiple logins for the purpose of disrupting the Site or other users you may have action taken against all of your accounts.
We may, but have no obligation to, amend, supplement, delete or update Our Content (defined below), Your Content or User Content, without notifying you and at our sole discretion. However, we may remove any defamatory, misleading, false, offensive or otherwise illegal material (including in Your Content) that we become aware of, without notifying you.
All materials displayed on the Site, including without limitation, all text, graphics, advertisements, names, logos, trade marks, applications and software (whether registered or not) (Our Content) are our property or the property of their respective owners (including our licensors and other Users) and are protected by copyright, trade mark and other intellectual property laws.
You may use Our Content for your personal, non-commercial purposes, such as to obtain information about Products and/or place an order for Products using this Site. Except where the law expressly allows, you may not use, reproduce, modify, distribute, post, transmit, distribute, publish or create derivative works from, or use for any commercial purpose, any part of Our Content.
To the extent allowed by law, Voodoo Dolly does not guarantee the accuracy, completeness, security or currency of Our Content or User Content and we have no liability to you for your use or reliance on Our Content or User Content.
Unauthorized Use of the Site
Liability and indemnity
To the extent permitted by law, Voodoo Dolly and its directors, officers, employees, agents and contractors exclude all liability to you in connection with the Site. You indemnify and hold us harmless for any and all claims, loss or damage however arising, (whether in negligence or otherwise) in connection with:
(b) your use, misuse of reliance on the Site, Our Content, User Content or Linked Sites;
(c) your Content, including its use, misuse or misappropriation; or
(d) any other acts or omissions by you.
What we collect
We may collect the following information:
Name and photo identification
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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We support the following credit, debit and prepaid cards:
Visa / Mastercard / Maestro / American Express / Diners