ORDERS

  • Before we can release your purchase, we may need to confirm your details with you or your card issuer. We will do our best to keep delays to a minimum.
  • If you are shipping to a different address than the billing, this will cause a slight delay in processing your order.
  • Once an order is placed, it can not be canceled or adjusted. To make an adjustment to your order, you will have to go through the exchange process after receiving your order.
  • You may send an order back for an exchange or store credit only. No Refunds.
  • We process orders within 24 hours Mon-Fri on all EU non-holidays.
  • We do not offer any price adjustments once an order is shipped.

SHIPPING

  • Any orders placed after 12:00 pm, please allow us 1 working day.
  • All orders with any Pre Order item(s) will be held and shipped together on the date listed for Pre Order arrival.
  • All orders are in EUR euros and will be converted by your Credit Card Processor for your Currency.
  • We do not ship to any Hotels, Vacation homes, or temporary addresses.
  • We do not deliver to any P.O. Box addresses. If your Billing Address is a P.O. Box please enter it, but also provide a physical address for shipping.
  • You will be emailed your tracking number, if your order is eligible for one, as soon as your order ships.
  • Voodoo Dolly is not responsible for tracking any orders that have been shipped. Please check the provided links for tracking information.
  • Once an order is placed, your shipping address may not be changed.
  • If a package is undeliverable, customer will be held responsible for return shipping as well as original shipping charges.
  • If package status shows delivered, and you did not receive the item, all claims must be made by the customer with the designated carrier.

INTERNATIONAL ORDERS (Any orders shipping outside of the EU)

  • Voodoo Dolly has no control over what your country may charge for Import Duties or Customs Fees.
  • Voodoo Dolly is not responsible for any additional fees that are charged for Shipping or Processing fees. If you decline to pay for the customs or duties fees, and the package is returned to Greece, the customer is responsible for all shipping costs including return shipping and will have the remainder balance as STORE CREDIT. No refunds will be issued.

RETURNS + REPLACEMENTS

  • Voodoo Dolly accepts replacements on merchandise within 7 days of the delivery confirmation date.
  • Merchandise returned for replacements are subject to full inspection.
  • All items may be returned for exchange with another item or store credit.
  • Pieces must be completely unworn and in the original condition in which it was shipped (tags attached).
  • If an item is delivered defective, not in the colours described or is missing parts, a total refund (total purchase price + original shipping) is eligible
  • There are no replacements on items damaged in shipping. In that case, you must file a claim with the carrier.
  • We do not refund shipping costs or credit card fees.
  • Without full tracking we are not held responsible for returns.
  • Items on sale can not be returned or exchanged.
  • All return packages are to be fully insured.
  • For returns + replacements please email us: [email protected]
  • Be sure to include your full name and order number.

Terms of Use

Welcome to www.voodoodolly.shop (Voodoo Dolly, we, our, us).
You (User, you, your) indicate your acceptance of these Terms of Use by accessing, using and/or placing an order for Products using the Site.
By accessing or using the Site, including purchasing any products through the Site, you represent, warrant, understand and agree: (1) to accept, comply with, and be bound by these Terms of Use; (2) that you have the right, authority, and capacity to abide by these Terms of Use; (3) to comply with all applicable laws, rules and regulations concerning your access to and use of the Site.
Voodoo Dolly reserves the right to update, change, modify or otherwise alter these Terms of Use at any time without notice to you. If we change these Terms of Use we will publish an updated version under the ‘Terms’ link on the Site. Such revisions shall be effective immediately upon posting of the revised Terms of Use on the Site and you agree that you shall be bound by such. ANY ACCESS OR USE OF THE SITE BY YOU AFTER THE POSTING OF ANY REVISIONS SHALL CONSTITUTE AND BE DEEMED YOUR AGREEMENT TO THESE TERMS OF USE.

Site Use

If you create a user name and/or password, you are responsible for all use of your account (under any user name or password) and for ensuring that all use of your account complies fully with the provisions of these Terms of Use. You shall be responsible for protecting the confidentiality of your user name(s) or password(s), if any.
Voodoo Dolly may close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) which disrupt any of our services or is an attempt to hide the use of multiple accounts. If you use multiple logins for the purpose of disrupting the Site or other users you may have action taken against all of your accounts.

Content

We may, but have no obligation to, amend, supplement, delete or update Our Content (defined below), Your Content or User Content, without notifying you and at our sole discretion. However, we may remove any defamatory, misleading, false, offensive or otherwise illegal material (including in Your Content) that we become aware of, without notifying you.
All materials displayed on the Site, including without limitation, all text, graphics, advertisements, names, logos, trade marks, applications and software (whether registered or not) (Our Content) are our property or the property of their respective owners (including our licensors and other Users) and are protected by copyright, trade mark and other intellectual property laws.
You may use Our Content for your personal, non-commercial purposes, such as to obtain information about Products and/or place an order for Products using this Site. Except where the law expressly allows, you may not use, reproduce, modify, distribute, post, transmit, distribute, publish or create derivative works from, or use for any commercial purpose, any part of Our Content.
To the extent allowed by law, Voodoo Dolly does not guarantee the accuracy, completeness, security or currency of Our Content or User Content and we have no liability to you for your use or reliance on Our Content or User Content.

Unauthorized Use of the Site

You agree that you shall not use the Site for any illegal, obscene, abusive, offensive, harassing, improper or objectionable purpose, to sell or offer to sell any goods or services, to conduct or forward surveys, contests, or chain letters, or for any purpose that is prohibited by these Terms of Use. Illegal and/or unauthorized uses of the Site, including, but not limited to, unauthorized framing of or linking to the Site or unauthorized use of any robot, spider, or other automated device on the Site, will be investigated and will be subject to appropriate legal action, including, without limitation, civil, criminal, and injunctive redress.

Liability and indemnity

To the extent permitted by law, Voodoo Dolly and its directors, officers, employees, agents and contractors exclude all liability to you in connection with the Site. You indemnify and hold us harmless for any and all claims, loss or damage however arising, (whether in negligence or otherwise) in connection with:
(a) your failure to comply with these Terms of Use;
(b) your use, misuse of reliance on the Site, Our Content, User Content or Linked Sites;
(c) your Content, including its use, misuse or misappropriation; or
(d) any other acts or omissions by you.

Contacting Us

If you have any questions about these Terms of Use, please contact us at [email protected]

Privacy

This privacy policy sets out how Voodoo Dolly uses and protects any information that you give Voodoo Dolly when you use this website. Voodoo Dolly is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Voodoo Dolly may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

Name and photo identification
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payments

Payments in voodoodolly.shop are gathered through our payment system which is connected to Paypal.

We support the following credit, debit and prepaid cards:

Visa / Mastercard / Maestro / American Express / Diners

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at [email protected]. We will promptly correct any information found to be incorrect.

List of cookies we collect

We collect only the cookies that the cookie law allows https://www.cookielaw.org